Terms and Conditions
Man with Van Church End Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Church End provides man and van and related removal services. By placing a booking, you agree that you have read, understood and accepted these Terms and Conditions. These terms apply to all services carried out in Church End and the surrounding areas, as well as any removals to or from other locations within the UK.
Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or organisation that requests the services.
Services means any man and van, home or office removal, collection, delivery, loading, unloading, packing, or related services supplied by us.
Vehicle means any van or other vehicle supplied by us to carry out the services.
Goods means the items, belongings or property that we are requested to move, transport, handle, pack, or otherwise deal with.
Contract means the agreement between you and us for the provision of services, incorporating these Terms and Conditions.
Booking Process
All services must be booked in advance. A booking is considered an offer by you to purchase services in accordance with these terms. We reserve the right to accept or decline any booking at our discretion.
When making a booking, you must provide accurate and complete information, including but not limited to the collection and delivery addresses, property access details, parking availability, the nature and approximate volume of goods, any particularly heavy or bulky items, and any special handling requirements. Your quotation and the suitability of the vehicle and staffing levels will be based on the information you provide.
We may provide an estimate or quotation based on your description, photographs, or, where arranged, a site visit. Quotations are normally provided on a fixed-fee or hourly rate basis. Any quotation is valid for a limited time period stated at the time of issue and may be withdrawn or revised at any time before we confirm your booking.
Your booking will be confirmed once we have accepted your request and, where applicable, received any required deposit or prepayment. The contract between you and us is formed at the time we issue confirmation of your booking. You are responsible for checking the details of the confirmation and notifying us promptly of any errors.
Service Scope and Access
The services will be provided on the date and time agreed, subject to reasonable allowances for traffic, parking, roadworks, weather, or other circumstances beyond our control. We will use reasonable efforts to arrive within agreed time windows, but time is not of the essence unless expressly confirmed in writing.
You are responsible for ensuring that there is suitable access to both collection and delivery addresses, including safe access to the property, clear stairways, corridors and lifts, and sufficient space for loading and unloading. If the vehicle cannot be parked near the property or if access is restricted, extra time and additional charges may apply.
We reserve the right to decline to move items where it would be unsafe or unlawful to do so, including items that are excessively heavy for the staffing and equipment provided, items that are not adequately packed, or items that pose a health and safety risk.
Parking and Permits
You are responsible for arranging suitable parking for the vehicle at both collection and delivery locations, including obtaining any permits or authorisations required by local authorities or property managers. Any parking charges, penalty charge notices or fines incurred directly as a result of inadequate or incorrect parking instructions provided by you will be added to your bill and are payable by you.
Customer Obligations
You agree to
Ensure that the goods are properly packed and prepared for transport, unless you have specifically booked packing services.
Securely close and fasten all boxes, drawers and cupboards, and disconnect appliances before the arrival of our team.
Provide accurate information about the nature and condition of goods, including any fragile or high-value items.
Supervise the services where reasonably possible, or appoint a responsible person to do so on your behalf.
Ensure that children, pets and any third parties are kept at a safe distance during loading and unloading.
Payments and Charges
Charges will be calculated according to the agreed rate, which may be an hourly rate or a fixed price. Hourly rate bookings are charged from the time the vehicle and team are scheduled to arrive at the collection address until completion of unloading at the final destination, subject to any minimum charge period stated at the time of booking.
We may require a deposit or full prepayment to secure your booking. Any deposit will be set off against the final charges. If you fail to pay a required deposit or prepayment by the specified time, we may cancel your booking.
Unless otherwise agreed in writing, all balances are payable immediately upon completion of the services. We reserve the right to withhold delivery of goods or cease work if payment is not made when due.
Additional charges may apply where
The job takes longer than initially estimated due to inaccurate or incomplete information.
Access is restricted, involving long carries, waiting times, multiple trips, or the need for additional staff.
There are additional addresses, floors, or stops that were not included in the quotation.
We are requested to carry out additional services such as dismantling, reassembly, packing or unpacking that were not originally agreed.
All prices are stated exclusive of any applicable taxes or surcharges, which will be added where required by law.
Cancellations and Amendments
You may cancel or amend your booking by giving us notice in advance. Any cancellation or amendment must be communicated using the same method you used to make the booking, or by another clear and agreed method of communication.
We may apply cancellation charges where bookings are cancelled at short notice. As a general guideline
If you cancel more than 7 days before the scheduled service date, any deposit paid may be refunded or transferred, subject to any reasonable administrative fees.
If you cancel within 7 days but more than 48 hours before the scheduled service date, we may retain part or all of your deposit, at our discretion, to cover lost bookings and administrative costs.
If you cancel within 48 hours of the scheduled service time, or you fail to be present or to provide access when our team arrives, we may charge up to 100 percent of the estimated service cost.
Any requested changes to the date, time, addresses, or scope of work are subject to availability and may affect the price. If we are unable to accommodate a requested amendment and you choose to cancel, the cancellation will be treated in accordance with the above provisions.
We may cancel or postpone the services due to circumstances beyond our reasonable control, including severe weather, road closures, vehicle breakdown, illness, accidents, or other events making it unsafe or impractical to proceed. In such cases, we will offer an alternative date or a refund of any prepayments received for services not provided, but we will not be liable for any indirect or consequential losses.
Excluded and Prohibited Items
Unless specifically agreed in writing, we do not carry
Live animals or plants.
Hazardous, explosive, flammable or toxic substances, including fuel, gas cylinders, paint, solvents and chemicals.
Perishable goods requiring controlled environments.
Illegal items or items obtained unlawfully.
High-value items such as jewellery, cash, important documents, deeds, securities or collections, unless declared and specifically agreed.
We reserve the right to refuse to move any goods that, in our reasonable opinion, pose a risk to our staff, vehicles, third parties or property.
Liability and Limitations
We will take reasonable care in handling and transporting your goods. Our liability for loss of or damage to goods is limited as set out in this section and may be further limited by any applicable insurance arrangements.
We are not liable for
Loss or damage arising from your failure to pack goods adequately, unless we have provided the packing service.
Damage to furniture or goods that were already defective, worn, or structurally weakened.
Damage to items that are not suitable for transport, or which require specialist handling that we have not agreed to provide.
Loss of or damage to goods that you or a third party have loaded, packed or unloaded.
Loss of profits, business interruption, loss of opportunity, or any indirect or consequential loss.
Minor cosmetic damage such as light scuffs, marks or scratches that are reasonably associated with moving large items through tight spaces, where we have acted with reasonable care.
Our total liability for any loss of or damage to goods, or for any other claim arising out of the services, shall not exceed the lower of the replacement value of the goods or a reasonable limit per job, unless a higher level of cover has been expressly agreed in writing before the service date.
You must inspect goods as soon as reasonably possible following completion and notify us in writing of any loss or damage within a reasonable period. We may request photographs, evidence of value, or other information to assess any claim. Failure to notify us within a reasonable time may affect our ability to investigate and may reduce or extinguish any liability we might otherwise have.
Damage to Property
We will take reasonable care to avoid damage to walls, floors, fixtures, and fittings while carrying out the services. However, you are responsible for protecting any delicate surfaces, carpets, flooring or fixtures that may be susceptible to damage during ordinary moving activities.
We will not be liable for pre-existing damage, nor for minor cosmetic damage that is reasonably unavoidable when moving large or heavy items in confined spaces. Any claim for damage to property must be raised with our team as soon as it is noticed, and confirmed in writing within a reasonable period.
Waste and Environmental Regulations
We operate in accordance with relevant waste and environmental regulations. We are not a general waste disposal service and will not remove household rubbish, contaminated waste, or any illegal items.
Where we agree to remove unwanted items, furniture or materials, these will be treated as waste or recyclables and disposed of in accordance with applicable regulations. Additional charges may apply for disposal, recycling, or transfer station fees. You confirm that any items given to us for disposal belong to you and that you have the right to dispose of them.
We will not unlawfully dump or fly-tip any items. If you instruct us to dispose of items in a manner that would breach regulations, we will refuse and may terminate the service without refund. You remain responsible for any waste that we have not expressly agreed to remove.
Insurance
We may maintain appropriate insurance for our vehicles and for liability related to the provision of our services. This does not automatically mean that all goods are insured for their full replacement value. You are strongly advised to arrange your own insurance cover for high-value items and for your overall move, especially where the value of the goods exceeds any standard liability limit we may have.
Complaints
If you are unhappy with any aspect of the services, you should raise the issue with our team as soon as possible so that we have an opportunity to address it on the day. If the matter is not resolved, you may submit a written complaint, providing full details of the issue and any supporting evidence. We will review your complaint and respond within a reasonable time frame.
Data Protection and Privacy
We will collect and use personal information such as names, addresses and service details for the purpose of managing your booking, providing the services, and handling payments and any subsequent queries or claims. We will handle personal data in accordance with applicable data protection laws and will not sell your personal information to third parties.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, shall be governed by and construed in accordance with the laws of England and Wales.
You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
General Provisions
If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
No failure or delay by us in exercising any right or remedy under these terms shall constitute a waiver of that or any other right or remedy.
These Terms and Conditions constitute the entire agreement between you and us in relation to the services, and supersede any prior agreements, understandings or arrangements, whether written or oral, relating to their subject matter.
We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract. You are advised to review this page periodically to ensure you are familiar with the current terms.
