Privacy Policy
Man with Van Church End Privacy Policy
This Privacy Policy explains how Man with Van Church End collects, uses, stores, and protects personal data relating to customers and prospective customers in the Church End area. It also sets out your rights under applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act. This Privacy Policy applies to all Man with Van Church End customers and individuals who make enquiries or bookings for our services in the Church End area, whether contact is made by phone, online forms, messaging services, or in person.
Data Controller and Scope
For the purposes of data protection law, Man with Van Church End is the data controller in respect of the personal data we collect and use about you in connection with our man and van and related services in the Church End area. This means we decide how and why your personal data is processed and are responsible for ensuring that such processing complies with the law.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you when you use our services or contact us:
Identification and contact details, including your name, address, collection and delivery addresses, and preferred contact details such as mobile or landline number and other communication identifiers you choose to use.
Booking and service information, including details about the services you request, dates and times of moves or deliveries, property access information you provide to facilitate the service, and any specific instructions you give us.
Payment and billing information, such as billing address and high-level payment details needed to confirm that a payment has been made. Where we use third-party payment processors, we do not receive or store full card details, but we may receive confirmation of payment status, partial card details or transaction references.
Communication records, including emails, messages, call notes and other correspondence relating to enquiries, quotations, bookings, complaints, or feedback.
Technical and usage information, where you use our website or online services, such as IP address, device information, and information about how you interact with our online content. This may include the use of cookies or similar technologies for basic analytics and service improvement.
Lawful Bases for Processing Your Data
We rely on one or more of the following lawful bases under data protection law to process your personal data:
Contract performance: We process personal data to provide our services, manage and fulfil your bookings, handle payments, confirm appointments, and communicate with you about your move or delivery. Without this information, we would not be able to perform our contract with you.
Legitimate interests: We may process personal data where it is necessary for our legitimate business interests and where your rights and freedoms are not overridden. These interests include improving and managing our services, responding to general enquiries, maintaining accurate records, preventing fraud, and ensuring the security of our operations.
Legal obligations: We process certain data to comply with legal and regulatory requirements, including tax, accounting, record-keeping, and responding to lawful requests from public authorities.
Consent: In limited situations, we may rely on your consent, for example for certain types of marketing communications or the use of non-essential cookies. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use your personal data only for specified, explicit and lawful purposes. These include:
Handling enquiries, providing quotes, and responding to your requests for information.
Setting up, managing and delivering man and van services, including planning routes, arranging collections and deliveries, and coordinating with you on the day of the service.
Processing payments, issuing invoices and receipts, and managing any refunds or adjustments.
Maintaining our internal records, including bookings history, communication logs and service analytics.
Improving and developing our services, processes and customer experience, such as monitoring service quality, training staff, and reviewing customer feedback.
Complying with legal and regulatory obligations and cooperating with law enforcement or regulatory authorities where required.
Where permitted, sending you service-related information, updates or relevant offers about our services that may be of interest to you, subject to your rights to object or opt out.
Data Processors and Sharing of Your Information
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These third parties are only allowed to process your personal data in accordance with our instructions and for the purposes set out in this Privacy Policy, and they are required to implement appropriate security measures.
Typical categories of processors include:
IT and hosting providers that supply and manage our business systems, email, and data storage solutions.
Payment service providers that process payments and manage payment confirmations and refunds.
Customer management and communication platforms that help us manage bookings, send confirmations, and maintain records.
Professional advisers such as accountants or legal advisers where necessary for business, legal or regulatory reasons.
We may also share personal data where we are legally required to do so or where it is necessary to protect our rights, property, or safety or those of our customers or others. We do not sell your personal data.
International Transfers
Where any of our service providers or systems are located outside the United Kingdom or the European Economic Area, we take steps to ensure that your personal data is afforded a level of protection that is essentially equivalent to UK and EU standards. This may include using standard contractual clauses or ensuring that the country has been deemed to provide an adequate level of protection by the relevant authorities.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected and to meet any legal, accounting or reporting requirements. The retention period will vary depending on the type of data and our relationship with you.
Generally, we will retain booking and invoicing records, including basic contact and transaction details, for a number of years in line with tax and accounting obligations. Communication records and service-related notes may be kept for a similar period to help us handle any questions, disputes, or follow-up services.
When we no longer need personal data, we will securely delete or anonymise it so that it can no longer be associated with you.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, use of passwords and authentication, staff training, and restricting access to personal data to those who need to know it for business purposes.
While we strive to protect your personal data, no system can be completely secure. You are responsible for keeping any passwords or access details you use confidential and for notifying us if you suspect any unauthorised access to your information.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Church End customers and individuals in the Church End area whose data we process, although they may be subject to certain conditions and exemptions.
Right of access: You have the right to request confirmation that we process your personal data and to receive a copy of that data, along with certain information about how we use it.
Right to rectification: You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.
Right to erasure: In certain circumstances, you may have the right to ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected or where you have withdrawn consent.
Right to restriction: You may have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest its accuracy or object to our processing.
Right to data portability: Where processing is based on your consent or on a contract and is carried out by automated means, you may have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller.
Right to object: You have the right to object at any time to processing of your personal data based on our legitimate interests, including profiling, and we will stop such processing unless we have compelling legitimate grounds to continue. You also have the right to object at any time to direct marketing.
Right to withdraw consent: Where we rely on your consent to process your personal data, you can withdraw that consent at any time.
You also have the right to lodge a complaint with the relevant supervisory authority if you are concerned about how we handle your personal data.
Children
Our services are intended for adults and business customers. We do not knowingly collect personal data relating to children. If you believe that we have collected personal data about a child, please contact us so that we can delete that information where appropriate.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. When we make changes, we will revise the effective date at the top of the Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal data.
