Terms and Conditions for Man With Van Church End

These Terms and Conditions set out the basis on which Man With Van Church End provides moving, transport and related services to customers in the United Kingdom. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to be bound by these terms. The purpose of this document is to create a clear understanding of how the man with van service operates, what is included in the service, and what responsibilities each party has before, during and after the job.

The terms below apply to domestic and commercial bookings, including single-item collections, part-load transport, full property moves, and other agreed services. They are written to be practical and fair, while also reflecting standard UK expectations for transport and waste handling. Any variation must be agreed in writing before the work starts. If a customer’s own terms conflict with these conditions, these Terms and Conditions will apply unless a written agreement signed by both parties states otherwise.

For the avoidance of doubt, references to “we,” “our,” and “us” mean Man With Van Church End, and references to “you” or “the customer” mean the person or business that requests the service. These terms are intended to be read alongside any quotation, job confirmation, inventory list, or written instruction supplied before the move. If any part of these terms is found unlawful or unenforceable, the remaining provisions shall continue to apply.

1. Booking Process

Bookings may be requested by providing details of the items to be moved, collection and delivery addresses, preferred dates, access information, parking restrictions, and any special handling requirements. A quotation is usually based on the information supplied at the time of enquiry. The booking process is not complete until we have confirmed availability and the customer has accepted the quotation or estimate in writing, by email, text, or other agreed method.

Customers must ensure that all relevant information is accurate and complete. This includes the number of items, approximate weight or volume, stairs, lifts, tight access, restricted parking, dismantling needs, and any fragility concerns. If the details supplied are incorrect or incomplete, we may revise the quotation, adjust the service plan, or decline the booking if the job cannot reasonably be carried out as first described. Any change requested after confirmation may also affect timing and cost.

We reserve the right to refuse or cancel a booking where the load is unsafe, illegal, unsuitable for the vehicle, or beyond the scope of the agreed service. The customer is responsible for ensuring that goods are ready for collection at the agreed time and that access is available. Delays caused by missing keys, blocked access, or inaccurate instructions may be chargeable. If the move requires permits, permissions, or other prior arrangements, the customer must obtain them unless we expressly agree to do so.

2. Payments and Charges

All prices are quoted in pounds sterling unless stated otherwise. Quotations may be fixed-price or estimated, depending on the information available. An estimate is based on the expected duration, load size, manpower, mileage, and any additional services requested. If the actual work differs from the original description, the final charge may change to reflect the time, labour, vehicle use, waiting time, or extra handling required. The customer agrees to pay the agreed price for the service provided.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed in writing, full payment is due on completion of the job, before unloading, or by the due date shown on an invoice for business customers. We may require a deposit for certain bookings, particularly where the date is reserved in advance or where specialist arrangements are needed. Deposits are used to secure the booking and may be non-refundable in accordance with the cancellation terms below.

Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement confirmed for the job. Any bank charges, failed payment fees, chargeback costs, or debt recovery costs reasonably incurred because of non-payment may be added to the amount due. If payment is late, we may suspend future services until all outstanding sums are settled. Interest and recovery action may be applied where permitted by law and by any written invoice terms.

3. Cancellations and Amendments

Customers may cancel or amend a booking by giving notice as soon as possible. Because time, vehicle capacity, and labour are reserved in advance, cancellations may lead to a charge. The amount charged depends on the notice given, any costs already incurred, and whether the slot can reasonably be reallocated. Short-notice cancellations, missed appointments, or refusal of access when the team arrives may be treated as a late cancellation.

If the customer wishes to change the date, address, number of items, or service requirements, we will try to accommodate the request where possible. However, a change may affect the quotation, availability, or the time needed to complete the job. We are not responsible for any indirect loss caused by a cancellation or amendment, such as lost earnings, missed deadlines, or costs arising from the customer’s separate arrangements unless liability cannot lawfully be excluded.

We may cancel or reschedule a booking where circumstances outside our reasonable control make performance impossible or unsafe. This includes vehicle breakdown, severe weather, road closures, staff illness, accidents, strikes, or any event amounting to force majeure. In such cases, we will seek to rearrange the service at a suitable time or refund any deposit paid for the affected booking, except for non-recoverable expenses already properly incurred with the customer’s consent.

4. Service Conditions and Customer Responsibilities

The customer must ensure that the goods to be moved are legal, safe, and properly prepared. Fragile items should be packed securely, and valuables should be declared in advance if special handling is required. We may assist with loading, unloading, and transport, but the customer remains responsible for confirming that all items are suitable for removal and that no prohibited goods are included in the load. This includes hazardous substances, illegal items, and items requiring specialist transport unless agreed beforehand.

Where the service includes dismantling, reassembly, or movement of bulky furniture, this will be carried out with reasonable care, but we cannot guarantee that every item can be disassembled or reassembled without risk. Customers should also remove personal data, cash, jewellery, important documents, and sentimental items before the move. Any item left unattended in the vehicle or at the premises remains the customer’s responsibility unless we have expressly agreed to secure it under our control.

We may decline to move goods that pose a health and safety risk, exceed vehicle limits, or would breach law or regulation. If the customer instructs us to proceed against our advice, we may refuse the instruction or require written confirmation that the work is being undertaken at the customer’s risk, subject always to our non-excludable legal duties. The customer must behave reasonably and must not harass, abuse, or endanger our staff.

5. Liability and Insurance

We will take reasonable care when providing the van moving service, but liability is limited to the extent permitted by UK law. We are not responsible for loss or damage caused by circumstances beyond our reasonable control, including pre-existing damage, inadequate packing by the customer, hidden defects in goods, unsuitable access, or instructions given contrary to our recommendations. The customer should inspect items before collection and on delivery wherever practical.

Our liability for direct loss or damage arising from our negligence, breach of contract, or failure to use reasonable care and skill is limited to the lesser of the repair cost, replacement cost, or the amount paid for the specific service giving rise to the claim, unless law requires otherwise. We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

To make a claim, the customer must notify us as soon as reasonably possible and provide evidence of the alleged loss or damage, including photographs, written details, and any supporting documents. Failure to allow us a reasonable opportunity to inspect the issue may affect the claim. Claims made more than a reasonable time after completion of the service may not be accepted, except where the law requires otherwise. Any duty to mitigate loss remains with the customer.

6. Waste Regulations and Disposal

Where the service involves disposal, clearance, or removal of unwanted items, all parties must comply with UK waste law, including rules relating to duty of care, fly-tipping, and controlled waste. We will only transport and dispose of waste where we are authorised to do so and where the customer has given accurate information about the materials involved. The customer must not present hazardous, clinical, chemical, or illegal waste unless we have agreed in advance that we are licensed and equipped to handle it.

The customer remains responsible for declaring what is to be removed and for separating items that should be kept, recycled, donated, or destroyed. We may refuse any waste that is incorrectly described, contaminated, unsafe, or unsuitable for transport. If we remove waste on the customer’s instruction, the customer warrants that they have the right to dispose of those items and that no third-party rights are being infringed. Where required, proof of disposal may be provided in line with our normal records and legal obligations.

If a customer leaves items for collection without proper authorisation or fails to identify materials correctly, any resulting fines, enforcement action, clean-up costs, or claims may be passed to the customer where legally permitted. We may also charge additional fees where sorting, segregating, or loading waste requires extra labour or specialist handling. Customers are encouraged to be transparent at the point of booking so that the service can be provided lawfully and efficiently.

7. Delays, Access, and Waiting Time

Delivery times are estimates unless a specific guaranteed time has been agreed in writing. Traffic, weather, road conditions, and access problems may affect arrival or completion times. We will use reasonable efforts to keep the customer informed of significant delays, but we are not liable for losses caused by unavoidable scheduling changes. If the customer causes delay by not being ready, by failing to provide access, or by requiring extended waiting, additional charges may apply.

Where the service cannot be completed because the address is inaccessible, unsafe, or materially different from the information supplied, we may charge for the time and costs already incurred. This may include mileage, labour, parking, tolls, or waiting time. The customer is responsible for ensuring that all necessary keys, codes, permits, and access arrangements are in place before the agreed arrival time.

We may also need to pause or stop work if conditions become unsafe, if weather affects the handling of goods, or if the customer requests a task that would place people or property at risk. In those circumstances, we may decide whether the job can continue later, be rescheduled, or be terminated on a chargeable basis. Our staff’s safety and compliance obligations will always take precedence over speed or convenience.

8. Governing Law and General Terms

These Terms and Conditions are governed by the laws of England and Wales, and any dispute arising from them shall be subject to the exclusive jurisdiction of the English and Welsh courts, unless applicable law provides otherwise. If any term is found to be invalid, unlawful, or unenforceable, that term shall be treated as removed to the minimum extent necessary, and the rest of the agreement shall remain in full force.

No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. Any waiver must be agreed in writing. We may update these terms from time to time, and the version in force at the time of booking will apply to that job unless a different version has been expressly accepted. These terms do not create rights under the Contracts (Rights of Third Parties) Act 1999 for any third party unless stated otherwise in writing.

By placing a booking with Man With Van Church End, the customer confirms that they have read, understood, and accepted these Terms and Conditions. The customer also confirms that they are authorised to instruct the service, that the information provided is accurate to the best of their knowledge, and that they will cooperate with reasonable requests necessary to complete the job safely, lawfully, and professionally.